Our phone support is available around the clock, throughout the year and supports all hardware and software we deliver. The support department has specially trained staff who provide support for TV, computer and hotel lock solutions, as well as our own system solutions including HotSoft and Serviator.
Count on our support
We support hoteliers 24/7 through our dedicated Hotel Care hotline, staffed with industry experienced service personnel. It is backed up by our expert network engineers in our Network Operation Center (NOC) and local installation partners, where required.
For network and applications support please contact Hoist Group support via e-mail: hospitality.hotelcare@hoistrgoup.com or via your local number below:
Support: +374-60462855
Support calls are charged according to current price list / agreement.
Independent Hotels: +43-720230829
Chain Hotels: 0800-802706
Support calls are charged according to current price list / agreement.
Independent Hotels: +32-25889652
Chain Hotels: 0800-268-47
Support calls are charged according to current price list / agreement.
Support: +385-17776944
Support calls are charged according to current price list / agreement.
Support: +242-064000031
Support calls are charged according to current price list / agreement.
Independent Hotels: +420-234261882
Chain Hotels: 800-701-210
Support calls are charged according to current price list / agreement.
Independent Hotels: +45 8987 1937
Chain Hotels: +45 8082 0123
Support calls are charged according to current price list / agreement.
Support: 0800-000-9440
Support calls are charged according to current price list / agreement.
Support: +372 555 887 32
Or according to service agreement.
Independent Hotels: +358 942 45 31 90
Chain Hotels: 0800-917-626
Or according to service agreement.
Support calls are charged according to current price list / agreement.
Independent Hotels: +33-186651169
Chain Hotels: 0800-902589
Or according to service agreement.
Support calls are charged according to current price list / agreement.
Support: +995-706777566
Support calls are charged according to current price list / agreement.
Independent Hotels: +49-3022957095
Chain Hotels: 0800-180-0894
Support calls are charged according to current price list / agreement.
Independent Hotels: +30-2111989033
Chain Hotels: 800-161-22052114
Support calls are charged according to current price list / agreement.
Independent Hotels: +36-19989760
Chain Hotels: 06-800-19536
Support calls are charged according to current price list / agreement.
Independent Hotels: +354-497-1207
Chain Hotels: 800-7538
Support calls are charged according to current price list / agreement.
Independent Hotels: +353-19038801
Chain Hotels: 1-800-901-703
Support calls are charged according to current price list / agreement.
Support: 972-722459329
Support calls are charged according to current price list / agreement.
Independent Hotels: +39-0694806690
Chain Hotels: 800-137-044
Support calls are charged according to current price list / agreement.
Independent Hotels: +254-20-5230786
Chain Hotels: 0800-733246
Support calls are charged according to current price list / agreement.
Support: +965-22205072
Support calls are charged according to current price list / agreement.
Phone: +370 616 20077 (English / Russian)
E-mail: support.baltic@hoistgroup.com
Monday-Friday: 9AM-5PM
Or according to service agreement.
Phone: +370 616 200 77
E-mail: support.baltic@hoistgroup.com
Monday-Friday: 9AM-5PM
Or according to service agreement.
Support: 800-2-8837
Support calls are charged according to current price list / agreement.
Support: +223-449-60002
Support calls are charged according to current price list / agreement.
Independent Hotels: +356-27761269
Chain Hotels: 800-62785
Support calls are charged according to current price list / agreement.
Independent Hotels: +31-202410854
Chain Hotels: 0-800-022-1356
Support calls are charged according to current price list / agreement.
Independent Hotels: +47-23960206
Chain Hotels: 800-24-668
Support calls are charged according to current price list / agreement.
Independent Hotels: +48-223077269
Chain Hotels: 0-800-141-0119
Support calls are charged according to current price list / agreement.
Independent Hotels: +351-308813082
Chain Hotels: 800-180-028
Support calls are charged according to current price list / agreement.
Support: 00800-100-243
Support calls are charged according to current price list / agreement.
Independent Hotels: +40-316301116
Chain Hotels: 0-800-895-908
Support calls are charged according to current price list / agreement.
Independent Hotels: +7-499-6092848
Chain Hotels: 8-800-100-6317
Support calls are charged according to current price list / agreement.
Independent Hotels: +966-8111005437
Chain Hotels: 800-814-68-08
Support calls are charged according to current price list / agreement.
Support: 0800-190-168
Support calls are charged according to current price list / agreement.
Independent Hotels: +356-27761269
Chain Hotels: +421-2332-153-91
Support calls are charged according to current price list / agreement.
Support: +386-82880023
Support calls are charged according to current price list / agreement.
Support: 0-800-981-892
Support calls are charged according to current price list / agreement.
Independent Hotels: +34-910612645
Chain Hotels: 900-838506
Support calls are charged according to current price list / agreement.
Support: +46 (0)8 555 686 99
Support calls are charged according to current price list / agreement.
Independent Hotels: +41-315281760
Chain Hotels: 0800-820-057
Support calls are charged according to current price list / agreement.
Independent Hotels: +90-850-7662452
Chain Hotels: 00-800-113-6724
Support calls are charged according to current price list / agreement.
Support: 8000-3570-3916
Support calls are charged according to current price list / agreement.
Support: 380-893240453
Support calls are charged according to current price list / agreement.
Independent Hotels: +44-2080682013
Chain Hotels: 0-800-014-8475
Support calls are charged according to current price list / agreement.