Hotel Bella Italia

Right in the city centre of Sønderborg, lies the elegant hotel Bella Italia, where Michel Totaro and his family have run an Italian restaurant for 17 years. In November 2015, Michel Totaro took the opportunity to expand the business and added 16 rooms, creating a boutique hotel. With the objective of delivering superior guest experience within his brand new investment, he invited Hoist Group.

Michel Totaro said: “Basically, we were looking for a partner who could help us with the whole process and all hotel technology required. We started this hotel from scratch, without prior experience in the accommodation sector, and we, therefore, had a desire to find one, comprehensive technology supplier, instead of many different ones. We chose Hoist Group, as they have many years of experience in hospitality and they offered us both the required support and expertise. I am glad to call Hoist Group our partner since 2015.

 

We deployed Hoist Group’s Fusion Guest WiFi, booking system HotSoft PMS, electronic RFID SmartLocks, TV channels for the rooms, guest amenities and hotel beds. They even helped us with the funding in the form of very attractive leasing options. Moreover, Hoist Group also helped us with finding both an Internet network and telephony provider for our hotel.

HotSoft PMS fully meets our requirements and expectations. It effectively supports our day to day management of the hotel. It enables us to easily adjust accommodation prices and products so that we strengthen our online distribution and sales. We have also deployed the Channel Manager that interfaces with HotSoft PMS and make handling of OTAs a breeze. Hoist Group’s local Danish support is good at helping us in a busy hotel operation. They’re prompt and professional in their responses. We are looking forward to our continued fruitful cooperation”.

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"HotSoft PMS fully meets our requirements and expectations. It effectively supports our day to day management of the hotel. It enables us to easily adjust accommodation prices and products so that we strengthen our online distribution and sales."
Michel Totaro
General Manager