Mercure Porto Centro Aliados Hotel

Historical Location with High-Tech Requirements

 

 

Introduction

Mercure Porto Centro Aliados Hotel is a 4-star property set in the heart of beautiful Porto, ideal for discovering the heritage and gastronomy of this historic city .

Mercure Porto Centro Aliados Hotel offers 83 rooms and suites, an outdoor swimming pool and a gym with a wide range of fitness facilities. Portuguese cuisine is offered at the “O Sítio Esquecido” restaurant and guests can enjoy a spacious terrace and a lounge in the bar.

Thomas da Costa, General Manager at Mercure Porto Centro Aliados Hotel says “From the reading of the specifications, to the receipt of quotes, quotations, the signing of contracts and the installation of the equipment, everything went as smoothly as possible and with the utmost professionalism on the part of the Hoist Group team.

 

 

The hotel was also looking for a guest-facing internet portal which needed to comply with the standards set by the Mercure Group.

The management soon realized that Hoist Group offered a wide range of hotel technology beyond HSIA so they shared with us the wider list of products they were looking for. This included an interactive TV solution which allowed them to easily provide personalized content, relay messages, and latest information with their guests via in-room TVs. Also, they wanted to enable their guests to cast their own content to the in-room TVs, so they can enjoy an at-home experience, while staying at Mercure Porto Centro Aliados.

Finally, the hotel also wanted to be able to display a variety of information and content on a digital screen in the lobby.

The hotel was very clear that they would only select technology from a provider who continuously developed and upgraded the technology, to avoid any security exposure or running the risk of missing out on the latest technological advancements.

 

 

Solution

Hoist Group delivered a solution tailored to Mercure’s requirements, that could guarantee seamless connectivity throughout the hotel. We deployed the Hoist Internet solution which is built on the latest network technology and offers a host of features that comprehensively cater to the needs of the hotel and their guests.

Fusion Internet

Hoist Guest Internet

Fusion TV

Hoist Interactive TV

Fusion Internet

Hoist Cast-to-TV

Fusion TV

Hoist Digital Signage

 

Mercure Porto Centro Aliados also went ahead with Hoist Digital Signage. They really liked how it enables the hotel to efficiently reach out to guests with timely information and promotional offers via digital screens in public areas as well as via guests’ in-room TVs.

Thomas da Costa added “We were able to build up a relationship of trust, which is very important in the opening phase, especially in the period we have been through in 2020. The equipment that was installed worked perfectly thanks to a few real-time adjustments, which are always necessary to meet the demand perfectly.

 

Benefits

Mercure Porto Centro Aliados Hotel is pleased with their decision to go with Hoist Group’s technology. Their guests are enjoying uninterrupted, fast, and reliable WiFi access in public areas as well as in their rooms.

Choosing a single provider for HSIA, interactive TV, cast to TV and digital signage helped them to lower operational costs and continues to allow their IT team to troubleshoot issues quickly.

Thomas da Costa, General Manager at Mercure Porto Centro Aliados Hotel concluded “Today and after a year of use, we are still as satisfied with the service we signed up for, i.e. the wifi, the TV management and the informative displays in reception. Our customers are also satisfied, thanks to these simple and quality connections. We also took the Chromecast option offered by Hoist to add an additional service to our customers.

 

"We were able to build up a relationship of trust, which is very important in the opening phase, especially in the period we have been through in 2020. The equipment that was installed worked perfectly thanks to a few real-time adjustments, which are always necessary to meet the demand perfectly."
Thomas da Costa
General Manager at Mercure Porto Centro Aliados Hotel