20 years of tech supply and still going strong!
Gammelgården is a charming hotel located in the Swedish mountain village of Sälen, only 10 minutes walk from ski slopes and cross-country trails. Several of it’s buildings date back to the 17th century. It is the most historic hotel in the area and part of the growing hotel and restaurant group called Scandinavian Resorts.
“Welcome – there is absolutely nothing to do here” is their unique slogan and it has been a great success that has attracted large numbers of guests each year, who want to get away and unwind. The magnificent surroundings along with the hotel restaurant, where traditional Swedish food is served, creates an atmosphere that is perfect for the gourmet as well as the nature lover.
Gammelgården have been using Hoist Group’s HotSoft PMS for over two decades and they have been satisfied with Hoist Group as their supplier. So when the hotel wanted to upgrade the locks in their 37 guest rooms, Hoist Group was first on their mind to contact.
The old-fashioned hotel was using traditional locks and keys. Gammelgården realized that it was about time to switch to modern locks. They needed a solution that would deliver convenience to their guests while ensuring operational efficiency for their staff.
Hoist Smart Locks met all of their requirements of delivering easy-to-operate, modern, reliable and easy-to-maintain locking systems. The locks were installed shortly after the first demo, but the collaboration did not end there. The hotel also chose to go ahead with the Hoist Gift Card Manager and the Hoist Booking Engine, to be able to sell gift cards online and to create a better direct booking experience for their guests.
Hoist Smart Locks
Hoist Booking Engine
Hoist Gift Card Manager
|Petra Almgren, Sales & Revenue Manager at Scandinavian Resorts, said: “Hoist Group has been supplying a range of products and services to a variety of our properties. We have a great rapport with their staff, so, it was easy for us to continue the collaboration at Gammelgården. When we were shopping for new locks, Hoist Group’s solution met all our criteria. Today we have a locking system that is reliable and works really well. We have not experienced any problems with the new locks at all. Also, the installation of Hoist Gift Card Manager was smooth and swift too.”||
Hoist Group’s RFID locks are offering guests at Gammelgården a high level of security, and as they are pre-integrated with most PMS systems it is convenient for the staff to handle the key management. They can easily reprogram the keys for each guest, ensuring a high level of security and a simple process during check-in.
Hoist Group’s RFID locks are also ready to be integrated with a mobile key system which allows guests to use their smartphones to check in without needing to go to the reception. It also allows them to chat with the staff regarding any questions or requests they may have. And of course, guests do not have to worry about losing the physical key cards anymore.
Petra commented: “To complement the new locks, we have started looking at a Mobile Key solution from Hoist Group. We want every guest to feel at home when they check in at our hotel and wish that they could always be greeted by our friendly staff. But Gammelgården is a relatively small hotel that does not offer a around the clock-manned reception. A Mobile Key solution would therefore really help when a guest arrives, and staff are not on site.”
Furthermore, Hoist Gift Card Manager now makes it possible for the hotel to generate incremental revenue by selling gift cards online and offering gift cards as an option alongside refunds. Once the Hoist Booking Engine has been implemented, it will also be possible for guests to easily book rooms and packages directly on the hotel website, where the booking engine is embedded between the website and the PMS system.
Hoist Group is proud to collaborate with such a historic brand like Gammelgården. And the fact that the relationship has not only lasted for over 20 years but also keeps growing, is heart-warming and reassuring. Discussions have already begun about on a new project together of 16 apartments.