HotSoft Online Front Desk
The hotel landscape is quickly changing. Guests want to be quick with the check in and check out processes, and hotels want to minimize operational intervention.
HotSoft’s Online Front Desk (OFD) offers:
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Timesaving for guests and hotel staff
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Contactless guest journey
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Guests the convenience of accessing on their own device:
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Hotel information
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Registration
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Direct room access (Hoist Mobile Key)
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Payments
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Check In
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Check Out
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Further Benefits of OFD
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Simplified check in for large groups
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Access on any device at any time
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Access to room via mobile device (with Hoist Mobile Key)
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Signature as confirmation
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Flexibility to customize the look and feel of the solution (logo, colours, fonts, etc.)
Here’s how OFD works:
Booking
Information about reservations is fed into OFD by your PMS, Booking Engine, OTA, etc.
Pre-Arrival
Guest receives an e-mail/SMS with a link to OFD giving them access to:
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Hotel Information
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Pre-Payment
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Registration
Registration
Guests log in to OFD by using the link provided to:
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Register
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Confirm/edit personal details
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Sign
OFD updates the guest’s arrival status to “pre checked in”.
Payment
If you prefer, you can also allow guest to make the payment via OFD, before check in.
Check In
The OFD Web App allows guest to check in online.
Access to room can be managed in two ways:
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Direct access to room with mobile key
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Express Check In: Key Pick Up
Allocation of room can be automatic or manual if already assigned by the hotel.
Access to the room
During stay guests can use the OFD Web App to:
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View the bill
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Hotel information
Also, they can access the room with Mobile Key.
Check Out
On the day of departure, guests can:
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Check out through the OFD Web App or the Mobile Key
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Pay/view remaining folio items
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Receive payment receipt via e-mail