Does your signal or smart card need updating?
If the card needs a signal update after we have activated it, contact our 24-hour helpline.
Call +46 (08)-562 443 36 and follow the instructions given.
1. Enter the box’s CAM ID/Receiver ID (11 digits)
2. Enter the card number (12 digits)
Note that this only works if the card has already been activated and simply requires updating. The receiver ID cannot be changed using this function.
Remember to have the card number and CAM ID/Receiver ID ready when you call.
Why do we need to sign a licensing agreement?
It is not legal to screen TV programmes in public/institutional settings, such as hotels, offices, restaurants, bars, gyms, schools, hospitals and military facilities, without a licensing agreement. Screening television programmes without a licence is a violation of copyright law.
We have cable TV in our building and want to screen our channels. What should we do?
Contact Hoist Group to ensure that your cable TV distributor can offer business subscriptions. The majority of distributors have cooperation agreements with Hoist Group. You sign the agreement with Hoist Group and we will make sure you get the hardware and smart cards needed for your distributor.
Can we add more channels during the contract period?
Yes. Place your orders with Hoist Group.
Can we buy screening rights for individual events, such as the Champions League final?
No. An ordinary business subscription is required. If you plan to hold a special event, contact Hoist Group for more information.
Should I also make payments to the distributor?
No. The distributor can charge a fee for providing the TV channels. Ordinarily, this is included in the subscription.
Who should I call if I need technical support?
Call Hoist Support on +46 (0)8-555 686 00.
I want to cancel my agreement. What should I do?
Cancellations must be made in writing and sent by e-mail to email@example.com.
I have received a new box. What do I do now?
Instructions and a manual are included with your new box. If you have any problems installing your box, contact Hoist Support.
How do I connect the card to the box?
Instructions are included with the smart card. If you have any problems, contact Hoist Support.
Where is the box/STB ID?
You will usually find the number on the bottom or back side of the box.
I need a new box. What should I do?
Contact Hoist Support or your contact at Hoist Group.
Does the box I bought come with a guarantee?
The guarantee is valid for 12 months from the contract’s start date.
I need a new remote control. Who do I contact?
You can place orders with Hoist Support or your contact at Hoist Group.
Will I receive SVT’s HD channels if I have the ordinary channels?
To receive SVT’s HD channels, you need a HD receiver. To order a new receiver, contact Hoist Support or your contact at Hoist Group.