Serviator
A user-friendly online task-management system – Serviator is designed to help hotel staff at every level, efficiently manage their daily tasks. Serviator is trusted by over 200 hotels to simplify and streamline work and increase the overall guest experience.
It is available in 19 different languages and can be used on any device by your staff ranging from the front-desk, cleaners to the managers. Serviator helps:
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Streamline the housekeeping and maintenance workflows
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Improve internal communication
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Ensure high quality in all your hotel work processes
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Boost your guest experience
Streamline your processes
Reduce operational expenses
Leverage proven technology
Key Features
Serviator can be used by both large and small hotels and other accommodation facilities. Here’s a list of some of the key functions available in Serviator:
Get Real-time Information
Every hotel employee receives information about their own tasks and the status of all other current tasks related to their work.
Make Internal Communication Easy
The icon-based user interface means that much information is automatically exchanged between the hotel’s various departments. It is also easy to send messages containing text and/or images to a colleague, a department or to all staff.
Assign Tasks
Serviator lets you assign rooms and tasks based on the number of available staff and the time needed. Assigning new tasks that arise is also easy.
Plan Your Work
Serviator helps you keep track of all your tasks by letting you schedule individual or recurring tasks, such as maintenance schedules or major cleaning.
Reports & Statistics
Track work flow in relation to planning, see where the majority of fault reports are coming from, keep track of resource consumption and compile documentation for determining possible future investments.
Cloud Service
Serviator is a cloud-based system accessed via the Internet. We manage its operation, back-up, maintenance, and all your data are stored in our own hosting centre. No local server is needed at your hotel. All you need to start using Serviator is an Internet connection.
“We started using Serviator in 2014 and we are extremely satisfied with it. Cleaning the rooms has become a lot quicker and simpler. Sharing the information between housekeeping and reception has improved significantly. Deployment of staff has become smoother and better than we could have ever expected. Now our staff will never let go of Serviator! Even our customers have noticed the system and mentioned how smart it seems to be.”
Kari Haataja
CEO, Hotel Raahen Hovi
Features & Functionalities
Checklists
Create your own checklists for different purposes. Let new employees receive a list of what needs to be done and see a picture of what a finished room should look like. Use the checklists on safety and quality control rounds, and access statistics to follow up on the quality of service provided at your hotel.
Lost & Found
Register forgotten items and generate reference numbers that help you keep track of them. For example, you can check whether the item has been returned or if the holding period has expired.
Hotel Specific
Use this feature for any purpose customised for your hotel. It allows you to create, assign, initiate and complete tasks.
Minibar
Report minibar use and consumables to be added directly to the room’s bill in the property management system. Cleaning staff will also be able to see which consumables need to be restocked in each room.
Room Service
An easy way for other departments, such as reception, to create tasks for room service based on guest’s requests.
VIP Guests
Provide detailed information to cleaning staff about what should be included in a room when it is to be prepared for a VIP guest.
Bed Linen
Cut costs by keeping a close check on your stock of rental bedlinen so you know how much you need to order in the coming days.
Inventory
Gain a better overview of inventories and make managing stock-taking, fault reports and future purchasing easy.
Parking
Simplify communication between reception and garage staff that park and retrieve guests’ cars.
Serviator FAQ
Which devices can I use Serviator on?
Serviator can be used on most devices including:
• Smartphones
• Tablets
• Windows-based PC
• Mac OS based computers
It is a web app. All you need to connect is a web browser like Google Chrome, Firefox, Microsoft Edge or Safari.
There is no need to install, configure or update any app or special software.
What does the hotel need to start using Serviator?
1. WiFi
2. Tablets or smartphones
3. A hotel booking system (PMS)
Which property management systems (PMS) are compatible with Serviator?
The following PMS are ready to work with Serviator:
• Fidelio (FIAs protocol)
• HotSoft 7
• HotSoft 8
• Infor Starlight
• Opera 5 and 9 (FIAs protocol; Opera 9 is the Enterprise version; Versions 6, 7 and 8 for Opera don’t exist)
• protel (FIAs protocol)
• Spectra
• Suite8 (FIAs protocol)
• Techotel