For Hotel Marketing Managers
Today’s Marketers are data-driven. Be it for the sake of making guests happy, growing revenues, or to manage the hotel’s brand – effective marketers today rely on facts-based actionable insights.
Hoist Dashboard offers just that!
Actionable insights at your fingertips!
Below, you can see how easy a tool Hoist Dashboard is to use. You’ll also be able to get gif-based previews of the rich features and functionalities that will make your marketing tasks effective. And if you want a personalized demo, simply let us know through the form alongside.
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Here’s what you can do:
Easily monitor hotel performance
Get a sense of your hotel’s performance in a single glance at the RAG status (Red Amber Green, or colors of your choice)
Set alerts when KPI values cross your custom thresholds
Comparer KPIs YoY, month-on-month or period over period of your choice
Forecast bookings based on COVID trends
COVID-19 Widget: Monitor COVID trends in countries that most of your guests typically come from
COVID-19 Widget: Forecast bookings in your hotel over the coming weeks and months
Grow revenue effectively
TV/Radio Channels Usage Widget: Monitor TV channels your guests are actually watching
Use this information to inform the types of events you organize for your guests, for the type of ads you show them in rooms, etc.
Monitor guest experience
Internet Access Portal Widget: See how many of your guests connected to the internet, on what devices, how the internet is performing or if your guests are having a good experience on your WiFi
Boost guest experience
Cast to TV Usage Widget: Monitor Cast to TV devices being used in your hotel or the apps being cast (YouTube / Netflix / Screensharing / etc.) so you can provision popular apps natively on the TV sets
TV/Radio Channels Usage Widget: Monitor TV channels your guests are actually watching. Use this to adjust your channel subscriptions to boost guest experience
Internet Access Portal Widget: Synchronize music, TV content, digital display language, etc. with the language preferences of the guests as shown via the Internet Widget
Manage your hotel’s reputation in the market
The Sentiment Analysis Widget within the Hoist Dashboard is a powerful widget that delivers a host of reputation insights:
Monitor guest sentiment based on the content of their reviews. Reviews written in various languages are automatically translated and analyzed for this purpose by the system
Easily identify specific areas of your hotel that need improvement. Isolate which day the bad reviews came in to corelate events. For example, maybe on a given day your internet was down which led to several bad reviews, so you can work with your internet supplier to improve this. Do it all easily, within seconds
Understand the profile of guests who are not too happy with your hotel, so you can make an extra effort with this category of guests
Identify review sites that are collecting most of the negative feedback, so you can potentially offer extra benefits to guests coming from these specific sites or synchronize your service to the way this website collects feedback
Explore a Different Profile:
“Hoist Dashboard has been beneficial in reviewing the performance of our site, wifi speed and guests activities. Overall the dashboard is far better than what we used to have.”
Deputy General Manager
Doubletree by Hilton Chelsea – This Hilton hotel is located in London’s fashionable Chelsea neighbourhood and enjoys remarkable popularity among guests with over 4.5 star ratings on most review sites.
“We have chosen to acquire all of our technical systems from the same supplier – Hoist Group. One of the advantages of this is that all the solutions are being monitored via a dashboard that gives us a complete overview and control.”
Magic Hotels – Magic Hotels is a part of Magic Norway and consists of four new design hotels in Bergen with a total of 403 rooms, designed by Karim Rashid.