For Hotel Owners
Running a hotel business needs an oversight of all aspects of your business. However, often the systems that you rely on make it hard to get the high-level numbers you need.
With the Hoist Dashboard drawing all the key insights from various systems in the background, and presenting them to you in a simplified snapshot, at the click of a button, your job is made easy! Here’s how the Dashboard does its magic.
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Optimize hotel costs
TV/Radio Channels Usage Widget: Monitor TV channels your guests are actually watching. Use this to adjust your channel subscriptions and hence manage costs
Internet Access Portal Widget: Use the data to negotiate with your WiFi supplier
Grow revenue effectively
TV/Radio Channels Usage Widget: Monitor TV channels your guests are actually watching
Use this information to inform the types of events you organize for your guests, for the type of ads you show them in rooms, etc.
Forecast bookings based on COVID trends
COVID-19 Widget: Monitor COVID trends in countries that most of your guests typically come from
COVID-19 Widget: Forecast bookings in your hotel over the coming weeks and months
Manage your hotel’s reputation in the market
The Sentiment Analysis Widget within the Hoist Dashboard is a powerful widget that delivers a host of reputation insights:
Monitor guest sentiment based on the content of their reviews. Reviews written in various languages are automatically translated and analyzed for this purpose by the system
Easily identify specific areas of your hotel that need improvement. Isolate which day the bad reviews came in to corelate events. For example, maybe on a given day your internet was down which led to several bad reviews, so you can work with your internet supplier to improve this. Do it all easily, within seconds
Understand the profile of guests who are not too happy with your hotel, so you can make an extra effort with this category of guests
Identify review sites that are collecting most of the negative feedback, so you can potentially offer extra benefits to guests coming from these specific sites or synchronize your service to the way this website collects feedback
Monitor Guest Experience
Internet Access Portal Widget: See how many of your guests connected to the internet, on what devices, how the internet is performing or if your guests are having a good experience on your WiFi
Explore a Different Profile:
“Hoist Dashboard has been beneficial in reviewing the performance of our site, wifi speed and guests activities. Overall the dashboard is far better than what we used to have.”
Deputy General Manager
Doubletree by Hilton Chelsea – This Hilton hotel is located in London’s fashionable Chelsea neighbourhood and enjoys remarkable popularity among guests with over 4.5 star ratings on most review sites.
“We have chosen to acquire all of our technical systems from the same supplier – Hoist Group. One of the advantages of this is that all the solutions are being monitored via a dashboard that gives us a complete overview and control.”
Magic Hotels – Magic Hotels is a part of Magic Norway and consists of four new design hotels in Bergen with a total of 403 rooms, designed by Karim Rashid.