Meet the Heart of Hoist Group

Behind every great product, there is a team of people who work endlessly to ensure perfection. From ideation to development, installation and action, but at Hoist Group, it doesn’t stop there. In fact, throughout the whole process our dedicated Customer Support team is active all hours of the day, every day of the week.

We understand that not everyone is the next Steve Jobs, or even semi-tech-savvy; which is why our Customer Support team is ready to assist with any problem or technical difficulty that might occur. Since our products are built in-house, we know them from inside out and start to finish.

As with any company, Customer Support is vital, and we see our team as the heart of Hoist Group, which is why we’re so thrilled to receive the nicest feedback message from Bruno at Airline EMEA. Thank you Bruno and thank you Pedro; for being the reason why we love working in hospitality.

Dear Hoist and Pedro in special,

Just wanted to express my HUGE thank you to Pedro for the assistance and understanding over the phone to solve my connections issues during my stay at Grand Hyatt Berlin.

Is always a challenge to get proper understanding from IT people when one isn’t that IT savvy, what most of times creates frustration and despair when we need technology to work but we can’t, this time all was so easy, professional and more important Pedro had the patience to guide me through the steps and resolution to my connection issues. 

THANK you so much Pedro once again and I hope that in case I face challenges in IT in the future many more Pedro’s would be there to help.

Thank you 

Kind Regards,

Bruno Pinto de Oliveira

Hoist Groups very own, Pedro!