Improve Your Customer Relations with New HotSoft PMS Module
The new HotSoft Sales & Marketing Manager module for HotSoft PMS can help you automate and improve your sales and marketing processes.
With this CRM functionality you will have all the customer information seamless integrated and stored centralised within HotSoft PMS. This will help you plan, personalise and optimise the customer journey in an easier way.
- Involve all your staff in the guest communication to improve on guest satisfaction
- Keep a clean and relevant customer database
- Log all guest communication directly in the PMS such as meetings, e-mails, quotes etc.
- Identify current trends and customers with high value
- Automatic pre and post stays e-mails or SMS
- Advanced selection tool to make sure you connect with the right customer at the right time
- Personalise your news letters and other templates to meet the guest profile
- Create strong relations with your guests and increase the guest loyalty by staying in contact