Follow the Guest - Hoist Group

Make Sure Your Guests Check-out with a Smile

Follow the Guest is our way to ensure that you have more satisfied and returning guests by enhancing the guest experience before, during and after their stay at your hotel. With products and services from our complete offering, you can tailor the guest experience to make sure your guests check-out with a smile.

6 steps to simplify the guest journey

Booking

Simplify by allowing your guests to book their stay via smartphone, OTA or online. Make sure they get a confirmation via e-mail or a text message. Whichever they prefer.

Before arrival
down

Before arrival

Communicate with your guests and make them feel welcome: “We look forward to your arrival”. Why not take the opportunity to send out promotional offers for early check-in or an upgrade?

On arrival
down

On arrival

Give your guests the opportunity to check-in via their smartphone. It´s quick, easy and time saving. No more queuing.

During stay
down

During stay

Make sure your guests are greeted by a personal welcome message on the in-room TV screen and follow it up by presenting your hotel services on the landing page. Also, make the stay hassle free by letting your guests use the smartphone as room key.

Departure day
down

Departure day

Departure day is here. Don´t say goodbye, say “See you soon” and give your guests a promotional offer they can´t refuse: Book your next stay today. Give them the opportunity to order a taxi, settle the bill or check-out express via the TV system.

After stay
down

After stay

Stay in touch with your guests after they´ve left. Send out a Thank you message or why not let them know they can book their next stay online

Would you like to know more?
down