Hoist Task Manager
A user-friendly online task-management system – Hoist Task Manager is designed to help hotel staff at every level, efficiently manage their daily tasks. Hoist Task Manager is trusted by over 200 hotels to simplify and streamline work and increase the overall guest experience.
It is available in 20 different languages and can be used on any device by your staff ranging from the front-desk, cleaners to the managers. Hoist Task Manager helps:
Streamline the housekeeping and maintenance workflows
Improve internal communication
Ensure high quality in all your hotel work processes
Brands that trust Hoist Task Manager:
Boost your guest experience
Streamline your processes
Reduce operational expenses
Leverage proven technology
Hoist Task Manager can be used by both large and small hotels and other accommodation facilities. Here’s a list of some of the key functions available in Hoist Task Manager:
Get Real-time Information
Every hotel employee receives information about their own tasks and the status of all other current tasks related to their work.
Make Internal Communication Easy
The icon-based user interface means that much information is automatically exchanged between the hotel’s various departments. It is also easy to send messages containing text and/or images to a colleague, a department or to all staff.
Serviator lets you assign rooms and tasks based on the number of available staff and the time needed. Assigning new tasks that arise is also easy.
Plan Your Work
Serviator helps you keep track of all your tasks by letting you schedule individual or recurring tasks, such as maintenance schedules or major cleaning.
Reports & Statistics
Track work flow in relation to planning, see where the majority of fault reports are coming from, keep track of resource consumption and compile documentation for determining possible future investments.
Serviator is a cloud-based system accessed via the Internet. We manage its operation, back-up, maintenance, and all your data are stored in our own hosting centre. No local server is needed at your hotel. All you need to start using Serviator is an Internet connection.
“We started using Hoist Task Manager in 2014 and we are extremely satisfied with it. Cleaning the rooms has become a lot quicker and simpler. Sharing the information between housekeeping and reception has improved significantly. Deployment of staff has become smoother and better than we could have ever expected. Now our staff will never let go of Hoist Task Manager! Even our customers have noticed the system and mentioned how smart it seems to be.”
CEO, Hotel Raahen Hovi
Features & Functionalities
Create your own checklists for different purposes. Let new employees receive a list of what needs to be done and see a picture of what a finished room should look like. Use the checklists on safety and quality control rounds, and access statistics to follow up on the quality of service provided at your hotel.
Lost & Found
Register forgotten items and generate reference numbers that help you keep track of them. For example, you can check whether the item has been returned or if the holding period has expired.
Use this feature for any purpose customised for your hotel. It allows you to create, assign, initiate and complete tasks.
Report minibar use and consumables to be added directly to the room’s bill in the property management system. Cleaning staff will also be able to see which consumables need to be restocked in each room.
An easy way for other departments, such as reception, to create tasks for room service based on guest’s requests.
Provide detailed information to cleaning staff about what should be included in a room when it is to be prepared for a VIP guest.
Cut costs by keeping a close check on your stock of rental bedlinen so you know how much you need to order in the coming days.
Gain a better overview of inventories and make managing stock-taking, fault reports and future purchasing easy.
Simplify communication between reception and garage staff that park and retrieve guests’ cars.
What customers say about our Hoist Task Manager:
“Hoist Task Manager gives our staff lots of flexibility that saves a lot of time. This system also improves communication between different departments of the hotel and provides various useful statistics.”
Head of Housekeeping
“We have been using the Hoist Task Manager since 2014 and we are extremely satisfied with it. Cleaning the rooms has become a lot quicker and simpler. Sharing of information between housekeeping and the reception has improved significantly. Deployment and its adoption by the staff was smooth and better than we could have expected. Now our staff will never let go of Hoist Task Manager.”
We have developed a model you can use
to easily audit how digitally transformed
your hotel is, and we call it the Hotel
Digital Transformation Audit Model
(or simply DTAM).
Access to DTAM is FREE to all hotels.
Hoist Task Manager FAQ
Which devices can I use Hoist Task Manager on?
Hoist Task Manager can be used on most devices including:
• Windows-based PC
• Mac OS based computers
It is a web app.
All you need to connect is a web browser like
Google Chrome, Firefox, Microsoft Edge or Safari.
There is no need to install, configure
or update any app or special software.
What does the hotel need to start using Hoist Task Manager?
2. Tablets or smartphones
3. A hotel booking system (PMS)
Which property management systems (PMS) are compatible with Hoist Task Manager?
The following PMS are ready to work with Hoist Task Manager:
• HotSoft 7
• HotSoft 8
• Infor Starlight
• Opera 5 and 9 (Opera 9 is the Enterprise version; Versions 6, 7 and 8 for Opera don’t exist)