Hospitality Internet Products
Hoist Group is your one-stop shop for all your hospitality connectivity needs. We offer a wide portfolio of advanced internet products including:
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Hoist Guest Internet / HSIA
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Hoist Gateway
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Hoist Dashboard
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Hoist Hotel Mini-Websites
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Hoist Conference Management Tool
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Lobby PC
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Hoist Extranet
To complement that, our services have you covered end to end:
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Infotainment Infrastructure Planning
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Network Installation & Management
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Tailored Support
Brands that trust Hoist Internet Products
Hoist Guest Internet
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360° turnkey internet solution for hospitality businesses
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Cloud-based by design (soon available on Google Cloud too)
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Available on subscription, as well as premise installed
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Secure solution, based on industry standards
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PCI & GDPR compliant
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Scalable product that suits independent hotels to 5-star hotels
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Internet authentication portal (For guests to authenticate and connect to the internet):
– Completely customizable
– Advanced branding capabilities via Hoist Content Management System
– Range of business logics including price, product offering, welcome back across the chain, SMS authentication, credit card payment, social sign-in, etc. -
Special features for Chain Hotels:
– Centralized management
– Chain level customization (Portal settings & Product configuration)
– Welcome back guests across the chain -
Also comprehensively caters to Spas, Golf courses, Resorts, Inns, Camp Sites, Guest Houses, Apartments, etc.
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Based on proprietary Hoist Gateway that can run multiple services (HSIA, Interactive TV, Cast to TV & PMS interface)
Hoist Gateway
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This hardware is the cornerstone of our internet services
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Highly scalable from small hotels to hotels with thousands of rooms
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Built-in redundancy architecture with automatic failover
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More than 10,000 concurrent devices supported
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Constantly updated with the latest security patches
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PCI & GDPR compliant
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Supports high availability mode with two gateways
Hoist Dashboard
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See how many devices are connected to your network at any given time
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Get an understanding of the type of devices using your internet
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Monitor your internet’s live performance
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Ensure a superior WiFi experience for your guests
Hoist Hotel Mini-Websites
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Templated websites for Hotels and other hospitality businesses
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Used to promote Hotel/hospitality services (restaurant, spa, etc.) or to provide general information to the guests
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Designed to adapt to any mobile, tablet or laptop screen
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Support all internet browsers
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Configured and managed via Hoist Content Management System
Hoist Hotel Conference Management Tool
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Web-based tool to set up private WiFi for events / conferences
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Easy to use wizard-based workflow configuration
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No need for specialists to set up private networks
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Login pages for conferences can be customized to match event organiser’s brand
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Advanced bandwidth management – Access codes can be set to:
– Allow specific number of devices
– Allocate a specific bandwidth
– Prioritize event speakers, etc.
– Reference an event, making it easy to remember -
Compatible with all top WiFi and wired vendors
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Advanced features:
– Centralized management of all events running across the hotel chain
– Advanced reporting
– Customizable conference login pages
– Advanced network configuration for complex scenarios -
Caters to private network requirements of all hotels, Event-venues, Airports, Universities, Resorts, Golf Courses, Prisons, etc.
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Also compatible with systems other than Hoist Guest Internet
Hoist Lobby PC
powered by UNIGUEST
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Plug and play solution that powers any public-use computer / laptop / tablet / printer
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Protects against cyber threats that prevail in public areas
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Restrictive access limits downloads and executables
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Purges malware
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PCI & GDPR compliant
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Progressive content filtering intercepts inappropriate websites and images
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Session-based refresh wipes locally stored files upon logout or inactivity
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Real-time device monitoring proactively identifies and addresses potential issues
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Full access to Microsoft’s Office Suite and other productivity tools
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Choice of a range of Mac or PC desktop computers & Microsoft Surface tablets
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Option to offer the service for free or to enable pay-per session
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Supports 18 different languages
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Ability to add a printer to:
– Any Hoist Lobby PC-powered device
– Provide cloud printing as a standalone option -
Can also be used by Airports to enable:
– Check-in to flights
– Printing of boarding passes on the fly
Hoist Extranet
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Used by hoteliers to:
– Create, manage and print WiFi vouchers
– Configure internet access products
– Manage user accounts -
Wizard-based configuration
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Management of connected devices:
– In bulk or singular, by using an easy filtering function
– Add, remove, allow or block any connected device
– Set access expiration
– Specify bandwidth permissions
– Assign public IP to a device -
Chain users can manage multiple hotels via the Extranet
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Extranet can cover the needs of independent Hotels, Chain hotels, Spa resorts, Student accommodations, Apartments and more
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Fully GDPR compliant
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Available in 7 different languages
Services
Network Infrastructure Planning
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Develop network design that serves specifically your needs
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Consider your audience’s infotainment preferences
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Re-use as much of your existing network as possible
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Build a future-proof network
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Keep network CAPEX and OPEX low
Network Installation & Management
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Hire competent engineers and project managers
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Ensure minimal disruption to your business
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Prioritize compliance and security standards
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Guarantee unified deployment standards across multiple properties
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Choose a team that is experienced in working with the equipment of your choice
Tailored Support
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Subscribe to a support service that caters to your requirements:
– 24/7 availability
– Engineers that speak your local language
– Engineers who are available for onsite intervention -
Choose a service provider who can cover all your properties
What customers say about our internet products:
“We chose to trust Hoist Group for our network infrastructure and Wifi because we knew that the company was solid and competent. The installation in our hotel went very well, the installation team was serious and meticulous. Today we benefit from a stable and reliable wifi, which is essential in a hotel like ours.”
Kamel Gharbi
IT Manager
“The importance of the Internet connection through Wifi is unquestionable in the current hospitality industry context. The standard level requirements of AccorHotels in this domain are very high. Hoist Group, as certified AccorHotels provider, offers a set of functionalities, essential to guaranty the best guest experience. Besides the quality of the technological offer, Hoist Group has also replied with great efficiency to the challenge of a phased installation of the Wifi system, demonstrating flexibility according to the hotel’s dynamic.”
Pablo Lopes
Hotel Manager
We have developed a model you can use
to easily audit how digitally transformed
your hotel is, and we call it the Hotel
Digital Transformation Audit Model
(or simply DTAM).
Access to DTAM is FREE to all hotels.
Case Study: Courtyard Stockholm Kungsholmen by Marriott, Sweden
“We are driven by being constantly on the move and developing to continue to attract new guests. At the same time, we want to make our existing guests and employees happy. In our search for a new provider for WiFi, we had several candidates, but in the end our trust landed with Hoist Group as they were able to offer a holistic solution that suited us very well”, said Stefan Borgenstrand, IT & Security Manager at Courtyard Stockholm Kungsholmen by Marriott
Case Study: Corinthia Hotels, Malta
“Hoist HSIA platform is on the cutting-edge of internet access technology – Hoist products have enabled us to better serve our esteemed guests”, said Adrian Scerri, Senior Director Technology of Corinthia.