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Home / Hospitality Services / 24/7 Support

24/7 Support

Hoist Group understands that your hotel operates day and night, from Monday to Sunday and requires a support model that is service oriented, 24/7 and guarantees local presence.

Contact our support

Dedicated Hotel Care Hotline

  • Support staff with industry experience and training
  • Phone support available 24/7, all year
  • Expert network engineers and installation partners on-call

 

Let Us Worry About Your Operation

Hoist Group’s solutions and technologies sit at the core of your hotel service. The Property Management System is the nerve system for all hotel operations, Internet has become a key driver for the overall guest satisfaction and the TV service remains one of the most widely used amenities. Also mobile applications have become the centre for guest interactions and other technologies such as electronic door locks.

All these Hoist Group products provide a host of innovative features to interact and engage with your guests. Yet beyond the actual product functionality, it is the quality of the service and the absence of disruption that matters to your guests. Let us worry about your operation so you can focus on your guests.

chats

Multilanguage Hotel Dedicated Support

Our multilanguage hotline service provides a 24/7/365 entry point for any issues or requests on the service, as well as providing a HelpDesk function for your guests.

Our specially trained agents interact with your guests and staff in their own language.

headphones

24/7 Expert Availability

More complex incidents that require in depth troubleshooting are escalated to our Network Operations Center that also deals with ongoing management tasks.

Operating 24/7, our NOC is manned by a team of highly skilled engineers and experts from different hotel technology backgrounds to ensure they can deal with any complex issue.

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Onsite Intervention Engineers

Our onsite intervention service ensures that any issue with your hotel that requires the physical presence of an engineer will be promptly dealt with.

Intervention task forces are geographically spread out to ensure that within 8 hours of a request, a qualified engineer will be on premises and ready to bring your installation back to full performance. The onsite intervention engineers are trained in all Hoist Group technical products.

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Hoist Group Ltd.
114 Power Road, Studio 1.02, London W4 5PY

Headquarters:

Hoist Group
Röntgenvägen 2, 171 54
Solna, Stockholm

Contact us

info.uk@hoistgroup.com
+44 (0) 207 348 6770

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French

Bienvenue chez Hoist Group!
N’hésitez pas à parcourir nos produits et services sur notre site français. Pour contacter votre représentant local, veuillez trouver les coordonnées ici.

French site

Dutch

Welkom bij Hoist Group!
Aarzel niet om door onze producten en diensten om te bladeren op onze Engelse website.
Wilt u contact opnemen met uw lokale vertegenwoordiger, vindt u contactgegevens hier.

English site

Türkçe

Hoist Group’a Hoşgeldiniz
Ürünlerimiz ve servislerimiz hakkında bilgi almak için uluslararası(İnglizce) web sitemizde gezinebilirsiniz.
Lokal satış danışmanına ulaşmak için lütfen burayı tıklayınız.

International site

العربية (Arabic)

Welcome to Hoist Group!
Please feel free to browse through our products and services on our International website (English).
If you want to contact your local sales representative, please find contact details here.

International site

Eesti

Tere tulemast Hoist Group´i!
Võite lahkelt sirvida meie tooteid ja teenuseid rahvusvahelisel veebisaidilt.
Kui soovite võtta ühendust oma kohaliku müügiesindajaga, kontaktid on leitavad siit.

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Lietuvių

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Jeigu norite susisiekti su vietiniu pardavimų atstovu, kontaktinę informaciją rasite
čia.

Tarptautinė svetainė

Latviešu valoda

Welcome to Hoist Group!
Please feel free to browse through our products and services on our International website (English).
If you want to contact your local sales representative, please find contact details here.

International site