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Home / Contact / Support

Welcome to Hoist Group Support

Our phone support is available around the clock, throughout the year and supports all hardware and software we deliver. The support department has specially trained staff who provide support for TV, computer and hotel lock solutions, as well as our own system solutions including HotSoft and Hoist Task Manager.

Global Network Support – Count On Our support

We support hoteliers 24/7 through our dedicated Hotel Care hotline, staffed with industry experienced service personnel. It is backed up by our expert network engineers in our Network Operation Center (NOC) and local installation partners, where required.

For network and applications support please contact Hoist Group support via e-mail: hospitality.hotelcare@hoistgroup.com or via your local number below:

Armenia

Support: +374-60462855

Support calls are charged according to current price list / agreement.

Austria

Independent Hotels: +43-720022566
Chain Hotels: 0800-802706

Support calls are charged according to current price list / agreement.

Belgium

Independent Hotels: +32-38083311
Chain Hotels: 0800-268-47

Support calls are charged according to current price list / agreement.

Croatia

Support: +385-17776944

Support calls are charged according to current price list / agreement.

Congo

Support: +242-064000031

Support calls are charged according to current price list / agreement.

Czech Republic

Independent Hotels: +420-234261882
Chain Hotels: 800-701-210

Support calls are charged according to current price list / agreement.

Denmark

Independent Hotels: +45-78723157
Chain Hotels: +45 8082 0123

Support calls are charged according to current price list / agreement.

Egypt

Support: 0800-000-9440

Support calls are charged according to current price list / agreement.

Estonia

Support: +372 555 887 32

Or according to service agreement.

Finland

Independent Hotels: +358-942452995
Chain Hotels: 0800-917-626

Or according to service agreement.

Support calls are charged according to current price list / agreement.

France

Independent Hotels: +33-185149224
Chain Hotels: 0800-902589

Or according to service agreement.

Support calls are charged according to current price list / agreement.

Georgia

Support: +995-706777566

Support calls are charged according to current price list / agreement.

Germany

Support: 0800-180-0894

Support calls are charged according to current price list / agreement.

Greece

Independent Hotels: +30-2103005618
Chain Hotels: 800-161-22052114

Support calls are charged according to current price list / agreement.

Hungary

Independent Hotels: +36-19989760
Chain Hotels: 06-800-19536

Support calls are charged according to current price list / agreement.

Iceland

Independent Hotels: +354-497-1207
Chain Hotels: 800-7538

Support calls are charged according to current price list / agreement.

Ireland

Independent Hotels: +353 (0) 56 7791900
Chain Hotels: +353 (0) 56 7791900

Support calls are charged according to current price list / agreement.

Israel

Support: 972-722459329

Support calls are charged according to current price list / agreement.

Italy

Independent Hotels: +39-0694806690
Chain Hotels: 800-137-044

Support calls are charged according to current price list / agreement.

Kenya

Independent Hotels: +25-4207640786
Chain Hotels: 0800-733246

Support calls are charged according to the current price list/agreement.

Kuwait

Support: +965-22205072

Support calls are charged according to the current price list/agreement.

Latvia

Phone: +358 20356660
E-mail: support.baltic@hoistgroup.com

Monday-Friday: 9AM-5PM

Or according to service agreement.

Lithuania

Phone: +358 20356660
E-mail: support.baltic@hoistgroup.com

Monday-Friday: 9AM-5PM

Or according to service agreement.

Luxemburg

Independent Hotels: + 352-20881061
Chain Hotels: 800-2-8837

Support calls are charged according to the current price list/agreement.

Mali

Support: +223-449-60002

Support calls are charged according to the current price list/agreement.

Malta

Independent Hotels: +356-27761269
Chain Hotels: 800-62785

Support calls are charged according to the current price list/agreement.

Netherlands

Independent Hotels: +31-202254450
Chain Hotels: 0-800-022-1356

Support calls are charged according to the current price list/agreement.

Norway

Independent Hotels: +47-63000927
Chain Hotels: 800-24-668

Support calls are charged according to the current price list/agreement.

Poland

Independent Hotels: +48-523047001
Chain Hotels: 0-0-800-141-0119

Support calls are charged according to the current price list/agreement.

Portugal

Independent Hotels: +351-308806455
Chain Hotels: 800-180-028

Support calls are charged according to the current price list/agreement.

Qatar

Support: 00800-100-243

Support calls are charged according to the current price list/agreement.

Romania

Independent Hotels: +40-316300849
Chain Hotels: 800-890-063

Support calls are charged according to the current price list/agreement.

Russia

Independent Hotels: +7-499-6092848
Chain Hotels: 8-800-100-6317

Support calls are charged according to the current price list/agreement.

Saudi Arabia

Independent Hotels: +966-8111005437
Chain Hotels: 800-814-68-08

Support calls are charged according to the current price list/agreement.

Serbia & Montenegro

Support: 0800-190-168

Support calls are charged according to the current price list/agreement.

Slovak Republic

Independent Hotels: +356-27761269
Chain Hotels: +421-2332-153-91

Support calls are charged according to the current price list/agreement.

Slovenia

Support: +386-82880023

Support calls are charged according to the current price list/agreement.

South Africa

Support: 0-800-981-892

Support calls are charged according to the current price list/agreement.

Spain

Independent Hotels: +34-932204943
Chain Hotels: 900-838506

Support calls are charged according to the current price list/agreement.

Sweden

Support: +46-840838451

Support calls are charged according to the current price list/agreement.

Switzerland

Independent Hotels: +41-225011647
Chain Hotels: 0800-820-057

Support calls are charged according to the current price list/agreement.

Turkey

Independent Hotels: +90-850-7662452
Chain Hotels: 00-800-113-6724

Support calls are charged according to the current price list/agreement.

UAE

Support: 8000-3570-3916

Support calls are charged according to the current price list/agreement.

Ukraine

Support: 380-893240453

Support calls are charged according to the current price list/agreement.

United Kingdom

Independent Hotels: +44-2033186043
Chain Hotels: 0-800-014-8475

Support calls are charged according to the current price list/agreement.

Jordan

Independent Hotels: +962 64 29 6205
Chain Hotels: 0800 239 48

Support calls are charged according to the current price list/agreement.

Nigeria

Chain Hotels: 0708 060 1727

Support calls are charged according to the current price list/agreement.

 

About Hoist Group

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Hoist Dashboard
Property Management Products
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Tel +46 (0)8 555 685 00

Headquarters:
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171 54 Solna, Stockholm

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French

Bienvenue chez Hoist Group!
N’hésitez pas à parcourir nos produits et services sur notre site français. Pour contacter votre représentant local, veuillez trouver les coordonnées ici.

French site

Dutch

Welkom bij Hoist Group!
Aarzel niet om door onze producten en diensten om te bladeren op onze Engelse website.
Wilt u contact opnemen met uw lokale vertegenwoordiger, vindt u contactgegevens hier.

English site

Türkçe

Hoist Group’a Hoşgeldiniz
Ürünlerimiz ve servislerimiz hakkında bilgi almak için uluslararası(İnglizce) web sitemizde gezinebilirsiniz.
Lokal satış danışmanına ulaşmak için lütfen burayı tıklayınız.

International site

العربية (Arabic)

Welcome to Hoist Group!
Please feel free to browse through our products and services on our International website (English).
If you want to contact your local sales representative, please find contact details here.

International site

Eesti

Tere tulemast Hoist Group´i!
Võite lahkelt sirvida meie tooteid ja teenuseid rahvusvahelisel veebisaidilt.
Kui soovite võtta ühendust oma kohaliku müügiesindajaga, kontaktid on leitavad siit.

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Jeigu norite susisiekti su vietiniu pardavimų atstovu, kontaktinę informaciją rasite
čia.

Tarptautinė svetainė

Latviešu valoda

Welcome to Hoist Group!
Please feel free to browse through our products and services on our International website (English).
If you want to contact your local sales representative, please find contact details here.

International site