Managed Network Services (MNS)
We make your service levels ours.
Hoist Group offers its clients comprehensive after-Sales service for all products related to its Fusion platform. Dedicated teams take care of the network and the services it delivers. Our mandate can be extended to the pro-active monitoring and management of all components and aspects to comply with your required service levels.
Hoist Group Hotel Care acts as a Single Point of Contact for all network-related issues. Our hotelier helpline responds in five languages (English, French, Spanish, German and Italian). Hotel Care also ensures a centralized service management to all hotel properties of a given chain.
Network Operations Center (NOC)
Our in-house Network Operations Center (NOC) performs regular technical tasks such as security patching, system upgrades and back-ups of all network components. Large amounts of technical data are documented and filed. Hoteliers can access the most relevant information through our Dashboard application.
What is more, our specialist engineers can manage your network pro-actively 24/7, thus identify network events at the earliest stage and troubleshoot potential issues before the user notices. The exact service levels are stated in a Service Level Agreement (SLA).
Hoist Group has dedicated technical teams and local service partners across the USA, Europe and the Middle East. Onsite intervention specialists can be at your hotel in a few hours. They are experienced in performing equipment replacements and reconfigurations efficiently.
More guest experience. Less hassle.
We all want more. With Hoist Group as partner you get more. More expertise, wider product range and better service to name a few things. But you also get less. Less stress, fewer contacts and less hassle. Better still, you get more time to focus on your guests.
Would you like to know more about this?
- Hoist Group International
- +33 1 41 97 74 38
- Hoist Group Portugal, S.A.
- +351 213 403 350
- Hoist Group Spain (S.A.U)
- +34 610 704 574
- Orcun Sina
- +90 5302020002
- Hoist Group UAE, Dubai
- 009714 2991159