Installation, Service & Support
At Hoist Group, we employ our own technicians, installation engineers and specially-trained support staff within data, TV technology, electronic hotel locks and our own system solutions like Serviator and HotSoft.
All hardware, software and system solution installations are performed by our own certified technicians. Work is managed by our own project managers, who coordinate each phase of an installation and who act as a contact for our clients. For network deployments, we will adapt the schedule and the pace of the network installation as much as possible to your business, permitting you to maintain your day-to-day operations and to welcome your guests as usual.
Naturally, it is very important to us that our clients are satisfied. That’s why we train your personnel and provide them with a solid network and solution documentation.
We regularly conduct client satisfaction surveys after installations to further ensure that the installation process is working as it should.
After the installation and configuration are completed and everything is working properly, our experienced service and support teams take over and handle any problems that might arise over time. A Hoist account manager will be available for expert advice throughout your contract cycle.
Hoist Group works to service both acute support needs and to provide our clients with long-term peace of mind by offering service agreements that include regular site inspections by our technicians. After a successful network installation, we ensure the seamless transition of your network into operation, and our Network Operations Center (NOC) will meet the agreed service levels. We can even take on full management of the hotel’s IT environment, if required.
Our helpline is open around the clock, 365 days a year and offers support for all hardware and software supplied by Hoist Group. Our support staff are specially-trained to provide support for TV, data, electronic hotel locks and all our own system solutions, like HotSoft, property management system, and Serviator, cloud service for task management.
All fault reports are logged in our support system. This provides us with a quick overview of the entire chain of events and helps us to identify periodic problems.
When providing support for system solutions, our support staff are able to connect to our clients’ systems remotely, allowing them to resolve faults directly from inside the system. In very complex cases, we have technicians ready for on-site visits to resolve problems.
More guest experience. Less hassle.
We all want more. With Hoist Group as partner you get more. More expertise, wider product range and better service to name a few things. But you also get less. Less stress, fewer contacts and less hassle. Better still, you get more time to focus on your guests.
Would you like to know more about this?
- Hoist Group International
- +33 1 41 97 74 38
- Luca Gaballo
- +39 3485817604
- Hoist Group Portugal, S.A.
- +351 213 403 350
- Hoist Group Spain (S.A.U)
- +34 610 704 574
- Orcun Sina
- +90 5302020002
- Hoist Group UAE, Dubai
- 009714 2991159