Our clients include both large and small hotels and facilities that represent every type on the market. We customize Serviator to match each venue when it comes to features, but also when it comes to configuring users, rooms and more. Below is a list of the functions currently available in Serviator.
Tools that show cleaning staff all their assigned rooms and all general cleaning tasks, allow them to report faults to the property department and to report rooms as ready, the status of which is then updated in real time in the property management system.
Tools that help caretakers to get an overview of fault reports and recurring maintenance tasks as well as what equipment is available throughout the building.
Give your reception access to valuable information about the status of all rooms and let them easily create fault reports or other tasks based on guests’ requests, such as cleaning, VIP, room service, lost & found and more.
Provide a clear overview of the number of uncleaned rooms and active tasks within all departments and more.
Create you own checklists for different purposes. Let new employees receive a list of what needs to be done and view a picture of what a finished room should look like, use them on safety rounds and quality control checks, and access statistics to follow up on the quality of service provided at your hotel.
Lost & Found
Register forgotten items and generate reference numbers that help you keep track of them. For example, you can check whether the item has been returned or if the holding period has expired.
Use this role for any purpose you desire or need, such as IT or conference hosts/technicians. Its basic functions are creating, assigning, initiating and completing tasks.
Report minibar use and consumables to be added directly to the room’s bill in the property management system. Cleaning staff will also see which consumables need to be restocked in each room.
Reports & Statistics
Track work flow in relation to planning, see what has been done and when, keep track of the use of resources and compile documentation for determining possible future investments.
An easy way for other departments, such as reception, to create tasks for room service based on guest’s requests.
Provide detailed information to cleaning staff about what should be included in a room when it is to be prepared for a VIP guest.
Assign Rooms and Tasks
Helps the housekeeper assign rooms and tasks instantaneously based on staff working hours and the estimated time required. Assign emergency tasks.
This area includes all cleaning tasks over and above the standard cleaning of vacated and occupied rooms, such as dusting behind the minibar, window cleaning, cleaning drains and so on.
Easily send messages to a colleague, a department or to the entire hotel. Autogenerate content for commonly circulated information. You can also receive desired notifications via message, SMS or e-mail.
Cut costs by keeping close check on your stock of rental bed linen and on how much you need to order to have enough for the coming days.
Gain a better overview of inventories and make managing stock taking, fault reports and future purchases easy.
Simplify communication between reception and garage staff who park and retrieve guests’ cars.