Improve Your Guest Experience with Big Data
Big Data has the potential to make your life a little bit easier, enabling you to go above and beyond your guests’ expectations. It can help you achieve your goals and set your business up for success. All you need is Fusion Dashboard.
Fusion Dashboard, which is included in all of our software offers, is a portal that gathers relevant data from all areas of your business in one place. Data that you can distil into conscious decisions and allows you to focus your marketing, reduce costs, save time and improve your service towards your guests. The possibilities are endless.
“Fusion Dashboard saves us a significant amount of time. It allows us to get a quick overview of the system status of the three RadissonBlu hotels I manage at an IT level. In addition, the widgets make the tool “user friendly” and allow us to easily spot breakdowns. Thus, we can anticipate or answer the customers complaints much more quickly.”
Par Benoit Bourgeois, IT Manager for RadissonBlu (Nantes, Toulouse, Cannes)
Understand Your Guests
It all comes down to the guest’s experience. In order to stand out, a hotel needs to offer a personalised service – and the key lies in the guest data.
Fusion Dashboard allows you to learn more about your guests´ interests through different variables that will help you to accommodate your guests every need. The result? Happy guests who want to return again and again.
Adapt and Evolve Your Business
“How is the network performing?”; “How much Internet bandwidth is used during peak times?”; “Which devices are guests connecting with?” Fusion Dashboard can answer all of these and other frequent questions you might have regarding your network operations and guest services.
With a deeper understanding of your guests behaviour and needs, you can adapt your services to make your guests even more content and save money doing so.